On-Demand Content & Service Diagnostics

A leading Indian multinational automotive manufacturing company approached us for authoring their digital service booklet to be used at their workshop as a guide to various diagnostic services.

Business Requirement / Challenges

Customer was looking to create a digital service booklet to determine service diagnostics requirements for each job. They had most of the information in manual and tacit knowledge form. They wanted us to create a digital service booklet (content) which was made available on demand to help in better and timely service diagnostics.

Our solution / Services

Onward Services were focused on providing value by

Combining XML files

Tagging business rules

Focusing on privileges

Defining DITA MAP

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Defining DITA topics

Converting data to XML

Developing stylesheets (XSLT)


Service Procedures in XML

Modularized data


On-demand content based on service codes

Interactive HTML for web

Deployed in multiple mobile and handheld devices

Customer Benefits / Deliverables

Aligned solution to Digitization strategy of customer.

Productivity improvement upto 30% of workshop personnel

Tacit knowledge of the service personnel is now democratized digitally and made available on-demand.