A leading Indian multinational automotive manufacturing company approached us for authoring their digital service booklet to be used at their workshop as a guide to various diagnostic services.
Customer was looking to create a digital service booklet to determine service diagnostics requirements for each job. They had most of the information in manual and tacit knowledge form. They wanted us to create a digital service booklet (content) which was made available on demand to help in better and timely service diagnostics.
Onward Services were focused on providing value by
Combining XML files
Tagging business rules
Focusing on privileges
Defining DITA MAPShow More
Defining DITA topics
Converting data to XML
Developing stylesheets (XSLT)
Service Procedures in XML
On-demand content based on service codes
Interactive HTML for web
Deployed in multiple mobile and handheld devices
Aligned solution to Digitization strategy of customer.
Productivity improvement upto 30% of workshop personnel
Tacit knowledge of the service personnel is now democratized digitally and made available on-demand.