In the emerging banking scenario, providing important and relevant information to the customers through modern technology has become order of the day. To satisfy this ever-increasing customer needs for information, Onward has introduced their service delivery solution known as Telebanking.
Tele Banking is a communication service, which helps customers to seek account and other related information from the bank using the telephone as the medium.
- Can be used in two modes:
a) On-line and
b) Off-line.
- Step towards anywhere banking.
- Multi-lingual facility.
- User friendly.
- Provides account and other related information like balance inquiry, last five transactions, cheque inquiry, stop payment, chequebook request and rates inquiry.
- Call transfer to branch representative.
- Statement of Accounts can be requested by fax mode.
- Reduces the queue of customers seeking account related information in the bank.
- Reduction of workload on bank/branch staff.
- Can be used as a channel for selling various Banking instruments.
- Customer can receive information "anywhere, anytime and anyplace.
|
Channels 
